Orbitkey Reviews

I returned 2 products which were not up to the standard I ordered (arrived marked and not good!) which I had to pay for the return of and then when I contacted customer service a month after I sent the products they ‘hadn’t arrived in the warehouse yet’ even though the tracking has clearly stated it had arrived. The customer service experience has been painful. Thankfully (still annoyingly!) I didn’t buy anything hugely expensive. I will never be buying from them again and advise you to stay clear of them. Shocking in this day and age.

I returned 2 products which were not up to the standard I ordered (arrived marked and not good!) which I had to pay for the return of and then when I contacted customer service a month after I sent the products they ‘hadn’t arrived in the warehouse yet’ even though the tracking has clearly stated it had arrived. The customer service experience has been painful. Thankfully (still annoyingly!) I didn’t buy anything hugely expensive. I will never be buying from them again and advise you to stay clear of them. Shocking in this day and age.

I received £200 worth of goods, opened the outer and decided the products weren’t for me.
E-mailed customer services to be told please take pictures of each product removed from the packaging, the front, the back and with the packaging in the background. WHAT??
I declined and have emailed Ian back and said I’m not removing the desk mat for fear of damaging it.
What are you up to?
What a nightmare, if only I had come here first BEFOREHAND I would NOT have ordered.
I will update once I get my money back.

Feels like I’ll be speaking to my card issuer for help…

UPDATE 10/05

Returns process simplified for me so I didn’t have to take everything out and picture it!

Refund email confirmed too!

I received £200 worth of goods, opened the outer and decided the products weren’t for me.
E-mailed customer services to be told please take pictures of each product removed from the packaging, the front, the back and with the packaging in the background. WHAT??
I declined and have emailed Ian back and said I’m not removing the desk mat for fear of damaging it.
What are you up to?
What a nightmare, if only I had come here first BEFOREHAND I would NOT have ordered.
I will update once I get my money back.

Feels like I’ll be speaking to my card issuer for help…

UPDATE 10/05

Returns process simplified for me so I didn’t have to take everything out and picture it!

Refund email confirmed too!

I received a used product from Orbitkey. Ordered a desk mat online which was sent to me in a box that had previously been opened. The desk mat itself contained signs of use and damage.

I received a used product from Orbitkey. Ordered a desk mat online which was sent to me in a box that had previously been opened. The desk mat itself contained signs of use and damage.

Awful customer service never responded to my complaint. Items took a very long time to be shipped. The key ring holder is not well designed - it’s designed to really only hold flat keys but most people will have a mix of keys.
Additional items like your supermarket loyalty card tags and trolley tags need to be added to a ring (not included) so that they can be added to the d ring on the item. What’s the point of that. Now will all items attached to the device the whole length of my keys is around twice what it was before - far from tidy compact nature as advertised. I would advise others to avoid this company and its products.

Awful customer service never responded to my complaint. Items took a very long time to be shipped. The key ring holder is not well designed - it’s designed to really only hold flat keys but most people will have a mix of keys.
Additional items like your supermarket loyalty card tags and trolley tags need to be added to a ring (not included) so that they can be added to the d ring on the item. What’s the point of that. Now will all items attached to the device the whole length of my keys is around twice what it was before - far from tidy compact nature as advertised. I would advise others to avoid this company and its products.

Pls respond back to my return in regards to my ticket number 76833

I have now sent you three emails within the space of a week. If you do not respond, I will have no choice but to report the transaction to my card issuer.

Pls respond back to my return in regards to my ticket number 76833

I have now sent you three emails within the space of a week. If you do not respond, I will have no choice but to report the transaction to my card issuer.

WARNING!!!!!

Don't buy anything from this company. Impossible to return anything. They are obstructive and don't publish return information clearly. Costs to return outweigh the cost of the product.

WARNING!!!!!

Don't buy anything from this company. Impossible to return anything. They are obstructive and don't publish return information clearly. Costs to return outweigh the cost of the product.

I bought the Orbitkey Nest from Europe and when it turned up, I was really disappointed. It was a Black Friday deal so slightly cheaper but still an expensive luxury item. The colour was Ash, the base was scuffed with black marks. The packaging was damaged, and the Nest looked like a returned item. I'm not sure how they can send this as brand new and expect customers to be happy. I have lodged a complaint so will wait to see how this is remedied.

I bought the Orbitkey Nest from Europe and when it turned up, I was really disappointed. It was a Black Friday deal so slightly cheaper but still an expensive luxury item. The colour was Ash, the base was scuffed with black marks. The packaging was damaged, and the Nest looked like a returned item. I'm not sure how they can send this as brand new and expect customers to be happy. I have lodged a complaint so will wait to see how this is remedied.

After buying a Strap and a ring and an AirTag case, the ring failed whilst bike riding leading to all three and the airtag being smashed beyond repair in the street, leading to a locksmith visit costing over $800 AUD. Orbitkey refunded me for the Strap and Ring. That’s all. No replacements. No AirTag costs. No phone call. Honestly this business has been utterly deplorable to deal with.

If I were you I’d stay away.